New York-based crisis expert Richard Torrenzano acknowledged that the public’s reaction to the NFL’s crisis is far from the norm.
Just ask the makers of Tylenol after its poisoning scare or the builders of GM cars during its recall-o-rama. They both have taken hits from unwanted controversies.
“We as Americans believe that, on a playing field, teams play fair. And it’s a separate belief that, in our homes, nobody beats up on anyone.”
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